Department:
Cirrus Customer Service
Reports to:
Customer Service Supervisor
Job Summary:
Agent Support will take inbound calls from licensed agents in the field and will provide them with information in regards to prospective member eligibility and coverage questions.
Responsibilities:
- Handle inbound calls from licensed agents to answer questions regarding client eligibility and benefits for the plans we work with.
- Make outbound calls to licensed agents to follow up on inquiries when necessary
- Input member information into company's Customer Relationship Management System (CRM) in an accurate and compliant manner.
- Determine the prospective member's eligibility for Medicare Advantage plans and inform licensed agents accordingly.
- Warm Transfer prospective members to designated telesales team(s).
- Follow all Federal, State, Cirrus and Clients policies and procedures.
- Additional projects may be worked based on management’s discretion.
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